Terms of service

Effective Date: July 23, 2026

Welcome to The Era Store (the “Site”), operated by Theera FZC LLC (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our websites, digital platforms, and related services, including purchases made through our online store (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please discontinue use immediately.

For questions, please contact us at info@theera.ae or WhatsApp +971 50 698 5430.

1. Who We Are

Theera FZC LLC is a UAE-registered company operating from:

Business Center, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.

We operate The Era Store, specialising in high-quality coffee, matcha, and related accessories, supplied through our online platform.

2. Changes to These Terms

We may modify or update these Terms at any time. Updates will take effect once published on this page. Continued use of our Services after updates constitutes your acceptance of the revised Terms.

3. Eligibility

You must be at least 18 years old to use our Site or make a purchase. By using the Site, you confirm that you meet this requirement.

If you are using the Site on behalf of a business, you represent that you have authority to bind that business to these Terms.

4. Business Purchases

Where products are purchased for business, trade, or professional purposes — including commercial equipment for use in a café, restaurant, office, or similar setting — the transaction is a business-to-business sale. Consumer protections under UAE Federal Law No. 15 of 2020 apply to consumer transactions and do not extend to purchases made in the course of business, except where required by law.

Business buyers are responsible for assessing the suitability of equipment for their intended use.

5. Your Account

To access certain features, you may create an account. You agree to:

• Provide accurate and up-to-date information,
• Maintain the confidentiality of your login credentials, and
• Notify us immediately of any unauthorised access.

We reserve the right to suspend or terminate accounts violating these Terms or applicable law.

6. Shopify Platform

Our store is hosted on Shopify, which provides the e-commerce infrastructure enabling online transactions. Your data may be processed in accordance with Shopify’s Privacy Policy and our Privacy Policy.

7. Products, Pricing & Availability

• We make every effort to ensure product descriptions and photos are accurate; however, variations may occur (particularly for handcrafted or natural goods).
• Product colours may vary slightly depending on your screen or device display settings.
• Prices are in AED, inclusive of UAE VAT (if applicable) unless otherwise stated.
• We may adjust prices, discontinue items, or correct typographical errors at any time.
• We reserve the right to limit or cancel any order suspected of misuse or fraud.

If we cancel an order after payment, we will issue a full refund via the original payment method.

8. Promotions & Offers

Promotional offers, bundles, and complimentary gifts (including free coffee supplies) are provided at our discretion. They may be withdrawn or amended at any time, cannot be combined with other offers unless stated, have no cash value, and unless otherwise stated are limited to one per qualifying purchase.

9. Payments

All payments are processed securely through Shopify Payments, Stripe, and Tabby.

By completing a transaction, you authorise us to charge the selected payment method for the total order amount.

You represent that you are the authorised holder of the payment method used.

10. Chargebacks & Payment Disputes

Card or payment disputes will be responded to with proof of delivery or delivery attempt, order processing and shipping records, and the terms of our Refund & Return Policy.

We reserve the right to refuse or cancel future orders from customers who raise fraudulent chargebacks, abuse the returns process, or engage in abusive conduct toward our team.

11. Shipping & Delivery

We currently accept and deliver orders within the UAE only.

Delivery estimates are approximate and may vary based on courier performance.

Accepting delivery confirms the external condition of the parcel; any visible damage should be noted with the courier at handover where possible.

If delivery fails due to an incorrect or incomplete address, a re-delivery fee may apply as set out in our Shipping & Delivery Policy.

For full details, see our Shipping & Delivery Policy.

12. Special Orders & Lead Times

Special-order, customised, and made-to-order items — including machines in custom colours or configurations — cannot be cancelled once the order has been placed with the manufacturer or distributor, and any deposits are non-refundable.

Lead times are estimates only; delays do not entitle the customer to cancellation or compensation.

13. Returns, Exchanges & Refunds

Our full Refund & Return Policy is part of these Terms. Key points include:

• Consumable products (coffee, matcha, tea) cannot be returned or refunded unless defective.
• Defective items will be repaired or replaced through the authorised distributor or service centre, in accordance with UAE Federal Law No. 15 of 2020 on Consumer Protection.
• Incorrect items sent due to our error must be reported immediately and before use, and returned unused in original packaging to qualify for a replacement or store credit.
• Courier-damaged glass or ceramic products must be reported within 24 hours of delivery.
• Non-defective returns are accepted within 7 days of delivery if unused, unopened, and in original packaging; a 30% restocking fee applies and return shipping costs are borne by the customer.
• Used, opened, or altered products are not eligible for return; if returned in such condition, the cost of re-shipping will be borne by the customer.

14. Store Credit & Gift Cards

Store credit and gift cards are non-transferable, cannot be redeemed or exchanged for cash, and may only be used on the account to which they are issued. They can be applied toward any purchase on our website and do not expire unless otherwise stated at issuance.

Gift cards are non-refundable and cannot be returned or cancelled once purchased.

15. Warranty, Servicing & Installation

Warranty service for machines and equipment is provided by the authorised distributor or service centre; service charges may apply in accordance with the distributor or service centre’s terms, and warranty does not cover misuse or lack of servicing. The Era Store does not provide training or operational instruction; installation and/or training is included only where specified on the product page. Full terms are set out in our Refund & Return Policy.

16. Commercial Machines & Electrical Requirements

It is the customer’s responsibility to check and verify electrical compatibility before purchasing commercial machines; if electrical requirements are not readily available on the product page, check with us before purchase. Purchasing a machine without compatible electrical supply does not qualify for a return or refund, as detailed in our Refund & Return Policy.

17. Intellectual Property

All content on our Site — including text, images, product data, and branding — is the property of Theera FZC LLC or its licensors.

You may not copy, reproduce, distribute, or modify any part of the Site without prior written consent.

18. User Content

If you post reviews, photos, or other content (“User Content”), you:

• Grant Theera FZC LLC a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content across our digital platforms.
• Represent that you own or have rights to the content and it does not infringe third-party rights.
• Understand that we may moderate or remove content at our discretion.

19. Acceptable Use

You agree not to:

• Violate UAE laws or infringe third-party rights,
• Upload malicious code, spam, or unauthorised commercial content,
• Interfere with or disrupt the Site’s operation,
• Misrepresent your identity or affiliation.

We reserve the right to suspend or restrict access for violations of this clause.

20. Disclaimer & Product Variation

All products are provided “as is.” Natural and handmade variations, as well as minor taste differences in coffee and matcha between batches, are normal and are not considered defects. Details, including our matcha origin guarantee, are set out in our Refund & Return Policy.

Consumables such as coffee and matcha are perishable; quality is assessed against unopened product stored as directed and within its stated freshness period.

We do not guarantee that the Site will always be uninterrupted or error-free.

21. Limitation of Liability

To the fullest extent permitted by UAE law:

• We are not liable for indirect, incidental, or consequential losses, including lost profits or data.
• Our total liability for any claim related to your use of the Site or purchase shall not exceed the value of the product purchased.
• Nothing excludes liability for fraud, negligence causing personal injury, or other liabilities that cannot be excluded under UAE law.

22. Indemnity

You agree to indemnify and hold harmless Theera FZC LLC, its affiliates, employees, and partners from any claims, damages, or losses (including legal fees) arising from your breach of these Terms or misuse of the Services.

23. Third-Party Links & Tools

We may include links or tools operated by third parties. These are provided for convenience and do not imply endorsement.

We are not responsible for the content, policies, or practices of external sites.

24. Service Modifications & Force Majeure

We may update, suspend, or discontinue any aspect of the Services at any time.

We are not liable for delays or failures beyond our control, including courier issues, customs delays, technical failures, or force majeure events.

25. Entire Agreement

These Terms, together with our Privacy Policy, Shipping & Delivery Policy, and Refund & Return Policy, constitute the entire agreement between you and Theera FZC LLC regarding the Services.

Informal communications — including messages exchanged via WhatsApp, social media, or telephone — do not modify these Terms. Only written confirmation issued by Theera FZC LLC binds the company.

26. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

27. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates.

Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent UAE courts.

Your statutory consumer rights under the UAE Consumer Protection Law remain unaffected.

28. Communications

By using our Services, you consent to receive order confirmations, updates, and service-related communications via email, SMS, or WhatsApp.

Marketing communications will only be sent in line with your consent preferences and our Privacy Policy.

29. Contact Information

Theera FZC LLC

Business Center, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

📧 info@theera.ae 📱 +971 50 698 5430